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When a call needs a human, a result needs review, or a run failed, it lands in Inbox.
  • Sidebar Inbox — always there, next to Runs. The count lights up when something is waiting.
  • Home Needs you — follow-ups, failed runs in the last day, leftover first-day setup (forward the front desk, install the widget).
Open a row for the summary, due date, and transcript. Take the next step, write back to a connected tool (it will ask), or close it. There is no separate Escalations app. Handoffs that need a person are Inbox rows. Automatic follow-ups you configured on a program (Follow-ups on the program page) are different — those fire on their own. Inbox is what still needs you.