# Rivvi Help Center

> Help for the Rivvi workspace at chat.rivvi.ai — teach Rivvi, chat, launch runs, connect tools, and manage your account.

- [What Rivvi is](https://support.rivvi.ai/get-started/introduction.md): Chat with one assistant. Programs are the standing work. Runs are the batches you launch.
- [Quickstart](https://support.rivvi.ai/get-started/quickstart.md): Teach Rivvi, ask or upload, invite the team.
- [Teach Rivvi](https://support.rivvi.ai/get-started/discovery.md): The first-run conversation that builds your Organization profile. Your number and where calls hand off is chapter two.
- [Chat](https://support.rivvi.ai/workspace/chatting-with-the-agent.md): Home is a composer plus Playbooks, Recent, and Programs. Ask in plain language.
- [Programs](https://support.rivvi.ai/workspace/programs.md): Standing work — reminders, inbound, the website widget. Change the agent, test it, install the widget.
- [Runs](https://support.rivvi.ai/workspace/runs.md): A run is one batch of calls or texts. Find them under sidebar Runs. They go out only when you click Launch.
- [Inbox](https://support.rivvi.ai/workspace/following-up.md): Calls and runs that need a person. Sidebar Inbox, and Needs you on home.
- [Artifacts](https://support.rivvi.ai/workspace/artifacts.md): Reports, memos, decks, and spreadsheets the coworker finished — sidebar Artifacts.
- [Contacts](https://support.rivvi.ai/workspace/contacts.md): The org roster — uploads and consent. Admins only. Not under Settings.
- [How calls get answered](https://support.rivvi.ai/workspace/how-calls-get-answered.md): Set one department map for your practice — which line to dial, and whether to press a key, an extension, or connect directly.
- [Connect your account](https://support.rivvi.ai/connectors/connect-your-account.md): Enable a connector for the team, then sign in — or paste a key, if that's how that tool works.
- [Use a connector in chat](https://support.rivvi.ai/connectors/using-connectors-in-chat.md): Ask questions, build outreach lists, and write back from a connected tool.
- [Set connector permissions](https://support.rivvi.ai/connectors/permissions.md): Decide what the agent can read or write in each connected tool.
- [What connectors are](https://support.rivvi.ai/connectors/overview.md): Bring your CRM, sheets, Microsoft, and Google accounts into the conversation.
- [Connect HubSpot](https://support.rivvi.ai/connectors/hubspot.md): Read contacts, deals, and engagement — and keep outreach in sync with your CRM.
- [Connect Microsoft 365](https://support.rivvi.ai/connectors/microsoft-365.md): Sign in with your Microsoft work account — SharePoint, OneDrive, Excel, Outlook, and Power BI.
- [Connect Google Workspace](https://support.rivvi.ai/connectors/google-workspace.md): Drive, Sheets, and GA4 analytics — from one Google connection.
- [Connect Smartsheet](https://support.rivvi.ai/connectors/smartsheet.md): Read rows from your sheets and write outcomes back — kept in sync from chat.
- [Connect Birdeye](https://support.rivvi.ai/connectors/birdeye.md): Read surveys, reviews, and locations — read-only for now.
- [Connect LeadingReach](https://support.rivvi.ai/connectors/leadingreach.md): Query your referrals and appointments in chat — and provision Echo, the standing referral-calling program.
- [General](https://support.rivvi.ai/account/general.md): Org name, logo, website, and main patient-facing phone — Settings → General.
- [Team](https://support.rivvi.ai/account/team.md): Invite teammates, assign roles and seats — Settings → Team.
- [Calling](https://support.rivvi.ai/account/calling.md): Numbers, transfer routing, and calling hours — Settings → Calling.
- [Compliance](https://support.rivvi.ai/account/compliance.md): BAA, Do Not Call, audit log, and data security — Settings → Compliance.
- [AI coworker](https://support.rivvi.ai/account/ai-coworker.md): What the in-app coworker can do, and a record of what it did — Settings → AI coworker.
- [Billing](https://support.rivvi.ai/account/billing.md): Seats, conversation credits, payment, and invoices — Settings → Billing.
- [Usage](https://support.rivvi.ai/account/usage.md): Assistant turns, tools, and per-teammate activity — Settings → Usage.
- [Memory](https://support.rivvi.ai/account/memory.md): What Rivvi remembers — org-wide in Settings, personal in the account menu.
- [Knowledge](https://support.rivvi.ai/account/knowledge.md): Locations, providers, who works where — Settings → Knowledge. The editor for what Teach Rivvi built.
- [Data](https://support.rivvi.ai/account/data.md): CSV and Excel the assistant can analyze — Settings → Data. Use saved data in chat.
- [Your account](https://support.rivvi.ai/account/your-account.md): Profile, appearance, notifications, and your AI memory — the account menu, not Organization settings.
- [Get help](https://support.rivvi.ai/reference/get-help.md): How to reach Rivvi when the help center is not enough.
- [Frequently asked questions](https://support.rivvi.ai/reference/faq.md): Short answers. The article linked after each one has the steps.
- [Words Rivvi uses](https://support.rivvi.ai/reference/vocabulary.md): A quick glossary of the words you'll see in Rivvi.