> ## Documentation Index
> Fetch the complete documentation index at: https://support.rivvi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Words Rivvi uses

> A quick glossary of the words you'll see in Rivvi.

Rivvi tries to speak in your terms, but a few words show up throughout the product. Here's what they mean.

| Term                       | What it means                                                                                                                                                                                           |
| -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Workspace**              | Your Rivvi home at [chat.rivvi.ai](https://chat.rivvi.ai), where you chat with the agent and everything happens.                                                                                        |
| **Agent**                  | Your single Rivvi assistant. It answers questions, does the work, and runs the outreach.                                                                                                                |
| **Teach Rivvi**            | First-run at `/discovery`. Builds the **Organization** profile and claims a number. See [Teach Rivvi](/get-started/discovery).                                                                          |
| **How calls get answered** | Your org department map: which line to dial and whether to press a key, an extension, or connect directly. Same list for every clinic. See [How calls get answered](/workspace/how-calls-get-answered). |
| **Then dial**              | Optional keypad after the line answers — a short **key** on a phone menu, a longer **extension**, or blank for a direct line.                                                                           |
| **Knowledge**              | Settings → Knowledge — locations, providers, who works where, site hours. See [Knowledge](/account/knowledge).                                                                                          |
| **Data**                   | Settings → Data — CSV/Excel the assistant analyzes. Composer **Use saved data**. See [Data](/account/data).                                                                                             |
| **Program**                | Standing work — reminders, inbound, the website widget. Home Playbooks start one. See [Programs](/workspace/programs).                                                                                  |
| **Playbook**               | A card on home for work Rivvi can stand up. Click it to start in chat.                                                                                                                                  |
| **Run**                    | One batch of calls or texts for a program. Sidebar **Runs**. See [Runs](/workspace/runs).                                                                                                               |
| **Thread**                 | One conversation. **⌘N** starts a new one.                                                                                                                                                              |
| **Roster**                 | The list of people a run reaches — from a file, a connected tool, an internal group, or a mix.                                                                                                          |
| **Artifact**               | Finished work in sidebar **Artifacts** (`/artifacts`) — a report, memo, deck, or spreadsheet Rivvi wrote. Live cards in a thread are different. See [Artifacts](/workspace/artifacts).                  |
| **Report**                 | A card that answers a data question — headline, chart, table. Finished ones also land in [Artifacts](/workspace/artifacts).                                                                             |
| **Launch card**            | The approval card. **Launch** or **Schedule** is what starts the run. List review is **Looks good**.                                                                                                    |
| **Connector**              | A link to one of your tools (HubSpot, Microsoft 365, …). See [Connectors](/connectors/overview).                                                                                                        |
| **Inbox**                  | What needs a person — sidebar row and the home **Needs you** strip. See [Inbox](/workspace/following-up).                                                                                               |
| **Monitor**                | Sidebar page for outreach results — Overview, Programs, Interactions, Trust. **Runs** is its own sidebar row. See [Programs](/workspace/programs).                                                      |
| **Contacts**               | The org roster at `/patients`. Admins and anyone with patient-data access. On chat.rivvi.ai the sidebar usually says Contacts. See [Contacts](/workspace/contacts).                                     |
| **Discovery**              | Sidebar footer **Teach Rivvi**. See [Teach Rivvi](/get-started/discovery).                                                                                                                              |
| **Credits**                | The shared balance that funds outreach — voice, SMS, and website chat. You buy them in blocks on Billing. See [Billing](/account/billing).                                                              |
| **Seat**                   | One person's access to your workspace. See [Team](/account/team).                                                                                                                                       |