> ## Documentation Index
> Fetch the complete documentation index at: https://support.rivvi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Short answers. The article linked after each one has the steps.

<AccordionGroup>
  <Accordion title="Will Rivvi call someone without me approving it?">
    No. A run goes out only when you click **Launch** (or **Schedule**). See [Runs](/workspace/runs).
  </Accordion>

  <Accordion title="How do I start or change a program?">
    Home **Playbooks** stands one up. Open it under **Monitor → Programs**. Rename the title. **Agent → Adjust** changes what it says. **Testing** simulates. **Version history** has **Activate my build** / **Promote to live**. See [Programs](/workspace/programs).
  </Accordion>

  <Accordion title="How do I update locations, providers, or who works where?">
    **Settings → Knowledge → Structure**. Add or edit a location (phone, hours) or a provider (sites they work). Or say it in chat. See [Knowledge](/account/knowledge).
  </Accordion>

  <Accordion title="How do I install the website widget?">
    **Monitor → Programs → Website Widget → Widget → Install**. WordPress, GTM, Squarespace, Wix, Webflow, Duda, or the raw snippet. See [Install the widget](/web-chat/install).
  </Accordion>

  <Accordion title="How do I analyze a spreadsheet in chat?">
    **Settings → Data** for CSV/Excel (share **Only me** or **Share with org**), then **+ → Use saved data**. A one-off list for a run is just **Attach file**. See [Data](/account/data). Finished reports Rivvi wrote live under sidebar **[Artifacts](/workspace/artifacts)**.
  </Accordion>

  <Accordion title="How do transfers and phone menus work?">
    One department map: name, number, optional Then dial. Same list for every clinic. See [How calls get answered](/workspace/how-calls-get-answered).
  </Accordion>

  <Accordion title="Does asking for a report dial anyone?">
    No. Asking is read-only. See [Chat](/workspace/chatting-with-the-agent).
  </Accordion>

  <Accordion title="How do I connect HubSpot or Microsoft?">
    Sign in with your own account from **Settings → Connectors**. Writes ask first. Salesforce and several others are Coming soon. See [Connectors](/connectors/overview).
  </Accordion>

  <Accordion title="How do I add a teammate?">
    **Settings → Team**. Each person uses a seat. See [Team](/account/team).
  </Accordion>

  <Accordion title="What are credits?">
    The shared balance for voice, SMS, and website chat. You buy them in blocks on [Billing](/account/billing). Assistant turns are [Usage](/account/usage).
  </Accordion>

  <Accordion title="What happened to Launch, Basics, and Growth?">
    Those plans bundled seats and minutes. You now pay per seat and buy credits separately. See [Billing](/account/billing).
  </Accordion>

  <Accordion title="Can I use another language?">
    Account menu → **Language**. Per person. See [Your account](/account/your-account).
  </Accordion>

  <Accordion title="I still need help.">
    See [Get help](/reference/get-help). Open the chat bubble in the bottom-right — same Intercom messenger as the workspace — or email [support@rivvi.ai](mailto:support@rivvi.ai).
  </Accordion>
</AccordionGroup>